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Published on: Tuesday, Tue, 17 Jul 2018 ● 4 Min Read
The transformation of the automotive aftermarket is in full swing: alternative drive concepts, digitalization, connected cars and autonomous driving in addition to changing customer expectations are just some of the huge challenges faced by market participants. With its innovative products and individual service concepts, ZF Aftermarket has established a successful position as both architect and pacemaker for tomorrow's mobility, and likewise as a reliable and competent partner for customers.
To ensure that vehicles move efficiently, safely, dynamically and reliably, ZF products are the first choice in driveline, chassis and safety systems – for passenger cars, trucks, buses and motorcycles. With its guiding principle "see. think. act., ZF has secured a strong global position by mastering the interaction of sensors, control units and vehicle motion control. The Aftermarket Division of the leading automotive supplier is heavily involved in developing tomorrow's 
mobility and from this derives the appropriate agenda for the future of the aftermarket.
Realizing the opportunities offered by digitalization
Vijay Khorgade, Head of the ZF Aftermarket India, explains how the opportunities offered by digitalization can be realized: "On one hand, it requires a readiness to question familiar business models, identify the potential of vehicle and user data, derive attractive business opportunities and implement them. On the other hand, market participants have to align even more strongly with customer expectations by offering more individualized mobility services. Here, comprehensive understanding of the systems and technical know-how remains the most important foundation."
With tailor-made solutions for the aftersales market and with its established product brands ZF, Lemförder, Sachs and TRW, ZF Aftermarket is well-positioned. At ACMA Automechanika, New Delhi, 
a particular product highlight will be the fleet management tool ZF Car Connect as well as the Sachs CDC® shock absorbers for high-end European passenger cars which will be introduced in India for the first time.
Tailor-made product and service portfolios
"Worldwide we will see an increase in electrically powered vehicles and transportation systems that are highly automated or even driving autonomously, especially in urban environments. By 2030, ZF expects around 30 percent of global automotive production to be focussed on all-electric or hybrid electric vehicles," emphasizes Vijay Khorgade, Head of ZF Aftermarket India. "For the Indian Automotive Aftermarket a study conducted by the Automotive Component Manufacturers Association of India (ACMA) highlights vehicle telematics among other things as key trend.
Therefore, data-based services will be major sales generators in the future. The networked workshop of the future knows the status of its customers' vehicles and recommends preventive maintenance or repair to the owner based on current vehicle data. Vijay Khorgade points out: In India the evolving taxi market respectively taxi fleet operators will benefit from the telematics solution as mixed fleets can be managed and maintained more efficient.”
Intelligent networking of fleets and workshops
Smart networking of individual systems via telematics is a key element in the rapid process of digitalization. Particularly when it comes to steering fleets, ZF's connectivity solution Car Connect has tangible benefits, as it is based on a smart and open connectivity platform and therefore works independently from the vehicle manufacturers. An OBD dongle collects and transfers the data: This telematics and diagnostic unit reads 74 specific signals straight from the vehicle's OBD interface, among them fuel level, braking response and error messages. In addition, the dongles transfer GPS data and the sudden onset of changes in velocity. As ZF Car Connect not only registers but also interprets this data, the platform significantly contributes to driving safety and the optimal steering of fleets.
